Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount |
Shipping charges |
| Less than or equal to €25 |
4.95 € |
| Larger than €25 |
Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
| Shipping area |
Shipping costs |
| Delivery in France by Colissimo |
8,04 € |
| Delivery in France by carrier |
24,00 € |
| |
|
| Delivery in the EU by Colissimo |
11,50 € |
| Delivery within the EU by carrier |
49,99 € |
Reviews:
Christiane
/
25.04.2024
Schön aber schwieriger Zusammenbau Verified purchase
Die Verschraubung am Spielhaus ist schwierig und nervtötend, wir haben die Löcher vorgebohrt, dann ging es einigermaßen.
Clarissa
/
02.04.2024
Kinder haben Spaß Verified purchase
Die sommerküche ist eine super Ergänzung für die spielhäuser, meine Kinder haben sich riesig gefreut. Die Qualität scheint auch zu stimmen, aber das wird der Belastungstest die nächsten Wochen zeigen. Aktuell sind wir aber zufrieden. Der Aufbau war auch kein Problem, obwohl die Anleitung gerne übersichtlicher sein könnte.
Regina
/
02.04.2024
Sommerküche Verified purchase
Schneller einfacher Aufbau und sehr gute Qualität.
/
25.03.2024
Sommerküche Verified purchase
Sieht schick aus, ist nicht zu groß oder zu klein, also genau richig
/
07.03.2024
Tolles Anbauteil Verified purchase
Die Kinder lieben die Outdoor Küche. Der Kauf hat sich definitiv gelohnt.
/
07.03.2024
Niedliche Küche Verified purchase
Tolles Extra für das Haus. Qualität wie bei dem Haus super. Die Farbe sind auch toll.
Karen
/
07.03.2024
Perfect addition Verified purchase
Love our new addition to our granddaughters play house, we have trimmed the trellis with some faux roses and it looks delightful. Just need Afew extra food bits for the stove ❤️
Anika
/
07.03.2024
Sehr schöne Spielküche, aber Abfluss fehlt Verified purchase
Grundsätzlich ist die Sommerküche sehr schön und auch relativ schnell zu montieren. Jedoch steht leider das Wasser immer im Waschbecken, wenn sie im Freien steht. Hier wäre es gut einen Abfluss zu haben oder zumindest die Innenschale des Beckens herausnehmen zu können.
Ina
/
07.03.2024
Gute Qualität Verified purchase
Alles bestens gerne wieder Schöne Farbe gutes Material
Derek
/
07.03.2024
Great product Verified purchase
Absolutely fantastic customer service from all departments. All questions answered without any problems.
A great company to deal with.
Jana
/
07.03.2024
Smoby Küche Verified purchase
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