* Required Fields
A secure password must be at least 6 characters long, must not contain any parts of a name already known and should make use of figures or special characters where appropriate. In addition, the login name and password must not be identical.
Give us a call or send us an email.
Email: contact.eshop@smobytoys.fr
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount | Shipping charges |
| Less than or equal to €25 | 4.95 € |
| Larger than €25 | Free |
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
The delivery time is estimated:
Spare parts shipping rates:
| Shipping area | Shipping costs |
| Delivery in France by Colissimo | 8,00 € |
| Delivery in France by carrier | 24,00 € |
| Delivery in the EU by Colissimo | 11,50 € |
| Delivery within the EU by carrier | 49,99 € |
