Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount |
Shipping charges |
| Less than or equal to €25 |
4.95 € |
| Larger than €25 |
Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
| Shipping area |
Shipping costs |
| Delivery in France by Colissimo |
8,00 € |
| Delivery in France by carrier |
24,00 € |
| |
|
| Delivery in the EU by Colissimo |
11,50 € |
| Delivery outside the EU via Colissimo |
15,50 € |
| Delivery within the EU by carrier |
49,99 € |
Reviews:
Domingos
/
24.11.2025
un choix fiable, ludique et parfaitement adapté aux tout-petits Verified purchase
Le porteur Smoby se distingue par sa conception robuste, sa qualité de fabrication française et son ergonomie parfaitement pensée pour les jeunes enfants. Stable et facile à manœuvrer, il offre une prise en main immédiate et sécurisante. Les matériaux sont résistants, les finitions soignées, et les couleurs attractives plaisent beaucoup aux enfants.
C’est un jouet idéal pour développer la motricité, l’équilibre et l’autonomie, tout en garantissant une utilisation durable. Un excellent rapport qualité-prix pour un premier porteur fiable et apprécié des parents comme des enfants.
Veronique
/
26.09.2025
Beau produit Verified purchase
Très joli trotteur pour mon petit fils, il va être ravi de faire ses premiers pas avec smoby comme l’a fait sa maman avec votre dalmatien il y a 28 ans
Madeleine
/
27.04.2025
Mon petit fils l'adore Verified purchase
Mon petit fils l'adore
Stable, léger et facile à manier