Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount |
Shipping charges |
| Less than or equal to €25 |
4.95 € |
| Larger than €25 |
Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
| Shipping area |
Shipping costs |
| Delivery in France by Colissimo |
8,00 € |
| Delivery in France by carrier |
24,00 € |
| |
|
| Delivery in the EU by Colissimo |
11,50 € |
| Delivery within the EU by carrier |
49,99 € |
Reviews:
Séverine
/
10.05.2024
Ravie de mon achat. Verified purchase
Ravie de mon achat, elle est conforme à mes attentes et très jolie. Mon fils de 17 mois adore jouer dans sa maison.
Juste un bémol, lors de la construction il a fallu percer les trous car beaucoup ne l’étaient pas.
Je recommande ce produit.
Cassandre
/
28.04.2024
Maison pretty-Simple et efficace Verified purchase
Je suis très satisfaite de mon achat : la livraison a été rapide, soignée. Pas d'excès d'emballage, et des indications très claires pour le montage, réalisable seul si jamais on n'a pas le choix. Ça va surtout plus vite à deux.
La maison fait son job : elle est colorée et attrayante ; la cuisine a quelques accessoires fournis, il faut compléter mais c'est suffisant pour commencer. Notre fille est ravie de sa maison, elle aimerait même y dormir 😂
Markus
/
07.03.2024
Top Qualität Verified purchase
Preis und Leistung stimmen Aufbau ist einfach Kinder haben ihren Spaß
veronique
/
01.01.2024
Maison pretty + cuisine été Verified purchase
Très bon produit. Livraison en temps et en heure.
NATHALIE
/
13.12.2023
CABANE DE JARDIN Verified purchase
JOLIE MODELE MANQUE JUSTE UN PEU DE FINITION.
L INTERIEUR EST TROP BRUT
Nathalie
/
20.10.2023
Satisfaction Verified purchase
Très facile à monter 1h 30 toute seule. Bonne qualité les enfants s amusent très bien 👍
Joan
/
11.06.2023
Maison pretty & cuisine d'été Verified purchase
Je suis très satisfait de ce produit. La maison est léger mais solide. Les enfants l'adorent. Après une forte déluge l'intérieur est resté sèche. J'étais seule pour la monter mais ça sera plus facile à deux comme indiquer dans les instructions.