Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount |
Shipping charges |
| Less than or equal to €25 |
4.95 € |
| Larger than €25 |
Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
| Shipping area |
Shipping costs |
| Delivery in France by Colissimo |
8,04 € |
| Delivery in France by carrier |
24,00 € |
| |
|
| Delivery in the EU by Colissimo |
11,50 € |
| Delivery within the EU by carrier |
49,99 € |
Reviews:
Brigitte
/
22.02.2024
notre petite fille est ravie Verified purchase
merci. Il est simple de passer commande et cela permet de prolonger le jeu.
Aline
/
27.01.2024
Recharges pour jeu Smoby Market Verified purchase
Nous sommes très contentes d'avoir reçu notre commande que nous ne trouvions pas en magasin.
Colis conforme et bien protégé à ce que nous attendions 👍
Merci beaucoup pour cette livraison.
Laetitia
/
23.01.2024
Pétales des fleurs Verified purchase
Dommage que les tissus proposés ne soient pas diversifiés. D'un pack à l'autre se dont tous les mêmes échantillons
Aurelie
/
20.01.2024
Très contente Verified purchase
Ma fille de 5 ans l adore, elle l utilise toute seule sans problème. Avoir la possibilité de racheter du tissu et des tiges c est génial
Ludivine
/
15.01.2024
Super produit Verified purchase
Ma fille est ravie de ce kit. Les fleurs sont très jolies et de bonne qualité.
Elodie
/
26.12.2023
Création fleurs Verified purchase
Facile de utilisation . Bonne qualité des tissus. Pièces déjà détachées et ces un plus car dans la fabrique tout est attaché sur le support donc long à défaire