Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount |
Shipping charges |
| Less than or equal to €25 |
4.95 € |
| Larger than €25 |
Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
| Shipping area |
Shipping costs |
| Delivery in France by Colissimo |
8,00 € |
| Delivery in France by carrier |
24,00 € |
| |
|
| Delivery in the EU by Colissimo |
11,50 € |
| Delivery within the EU by carrier |
49,99 € |
Reviews:
/
24.09.2024
Tolles Spiel Verified purchase
Tolles Spiel für Rennauto-Begeisterte. Viele Möglichkeiten, die Rennstrecke aufzubauen
kaynar
/
07.03.2024
Rennbahn….. Verified purchase
Sehr schön jeder zeit wieder.
Anna
/
07.03.2024
Volltreffer Verified purchase
Das Weihnachtsgeschenk kann super an und ist seither ständig im Einsatz. Das Auto fasziniert die Kinder und sie beschäftigen sich viel damit.
Rico
/
07.03.2024
Top zufriedene Kinder Verified purchase
tolles Weihnachtsgeschenk für unsere Kids, viel Spaß, viel Abwechslung.
/
07.03.2024
Super Autobahn! Verified purchase
Die Autobahn ist qualitativ sehr gut und stabil und lässt sich sehr flexibel aufbauen. Das enthaltene Auto vermittelt einen ebenso stabilen und qualitativ hochwertigen Einsruck. Die Batterielebensdauer ist bei Einbau von Steigungen und Loopings noch ganz gut. Wir haben uns letztendlich Akkus zugelegt. Insgesamt eine tolle Bahn mit einen sehr guten Spielwert.
Oliver
/
07.03.2024
Schnell und unkompliziert Verified purchase
Online bestellt und innerhalb von drei Tagen wurde es geliefert
Catherine
/
30.12.2023
super circuit Verified purchase
Les enfants jouent bien avec le circuit, mais la voiture ne fonctionnait pas bien.... nous avons changé les piles et tout va bien.
Les piles fournies avec le circuit n'étaient pas top, en prévoir d'autres, au cazou
jean PHILIPPE
/
18.01.2023
bruyant
mont petit fils est super content .
le seul problème c'est que les voitures sont un peu bruyant