Spare parts
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Spare parts
Spare parts:
BackSpare parts - About Smoby
Terms of delivery
Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount | Shipping charges |
| Less than or equal to €25 | 4.95 € |
| Larger than €25 | Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
| Shipping area | Shipping costs |
| Delivery in France by Colissimo | 8,00 € |
| Delivery in France by carrier | 24,00 € |
| Delivery in the EU by Colissimo | 11,50 € |
| Delivery outside the EU via Colissimo | 15,50 € |
| Delivery within the EU by carrier | 49,99 € |
Reviews:
Erwan
/
11.07.2025
Cuisine smoby Verified purchase
Parfait. Bonne qualité. Livraison parfaite. Bonne couleur.
Pierre
/
27.06.2025
avis sur cuisine d'été pour maison des Amis Friends House de la collection Smoby Life Verified purchase
Les petits-enfants adorent jouer dans leur maison Smoby et l'achat de cette cuisine ne fait que renforcer encore leur plaisir de jouer avec cette maison, l'investissement global est relativement conséquent mais les produits Smoby sont de très bonne qualité et fabriqué en France, nous ne regrettons absolument pas notre achat et recommandons les produits Smoby
Michel
/
26.05.2025
Super très bon matériel Verified purchase
Très bonne entreprise le top vraiment sérieuse je recommande
Willy
/
06.04.2025
Accessoires Verified purchase
Pièces parfaites bonne notice livraison très rapide
CELINE
/
04.04.2025
Cuisine d'été Smoby Verified purchase
Colis arrivé en excellent état et rapidement par un livreur. C'est très appréciable de trouver toutes les articles de la gamme sur le site quand on a besoin de changer ou compléter. Je recommande.